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vidi studio

policies & disclaimers

Welcome!

Thank you so very much for considering placing an order with us, but before you do, please take the time to read the following.


POLICIES

CANCELLATIONS/REFUNDS

There are no cancellations and/or refunds after 24 hours has passed starting from the time the order has been placed. 

For cancellations beofre that 24 hr period please contact us at [email protected] we'll be happy to assit you!


RETURNS/EXCHANGES

Due to the nature of our products, there are no  returns or exchanges available at this time. To avoid any misunderstandings please read the desired product description carefully & if available watch product video before placing an order. In addition, customers may ask for detailed photos/video of the desired item before placing an order.


DISCLAIMERS

general

- pictures are not heavily edited but please keep in mind that some details & colors may not be captured by the camera/screen monitor

handmade & vintage 

- please be aware that the handmade items available are made similar but not exactly the same! Photos are taken of one individual product to preview the rest

- handmade products that are made with vintage supplies may have wear/tear due to their age. please expect visible imperfections

- we add unique disclaimers to the listing description for certain products please read carefully before checking out 

- vintage products may come with wear/tear due to their age 

handle with care

- every order is packaged with care, however we are not liable for any mishandeling that may occur during transit
- once an order leaves our studio we are not liable for lost/stolen packages
- if you would like us to hold onto your package to be shipped at a later date for any reason, please contact us at [email protected] & we'll be happy to accomadate you